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Grandparent Scams

The bond between a grandparent and grandchild is unique. Unfortunately, fraudsters may exploit this loving, trusting relationship to trick you and steal your money.

Details and Signs of a Grandparent Scam

Out of the blue you get an email from your granddaughter who is studying abroad. She mentions the country where she’s living and says she’s in distress — her credit cards, passport and phone have all been stolen and she needs you to wire money to her international bank account right away.

1

Takes place via phone, email, text message or even social media. 

2

Typically involves the fraudster posing as your grandchild or an authority figure (like a police officer, doctor or lawyer). 

3

The scammer concocts an urgent, troubling situation and pleads with you to keep the situation a secret. 

 

4

Personal details found online are incorporated to make the scenario seem realistic.

Action Steps to Prevent Grandparent Scams

In the unfortunate event that you fall victim to what you believe to be a scam, responding quickly can help limit the damage. 

  1. 1
    Contact Your Financial Institution

    If you provided financial account information, immediately contact your financial institutions and discuss cancelling fraudulent charges, obtaining a new credit/debit card or opening a new account.

  2. 2
    Seek Help From a Trusted Expert

    Seek help or advice from a trusted contact, such as your Morgan Stanley Financial Advisor.

  3. 3
    Report To Law Enforcement

    Contact local law enforcement to report the scam, or if you believe your grandchild may be in danger.

  4. 4
    Report Your Situation

    Report the incident and file a complaint with the Federal Trade Commission (FTC) and visit IdentityTheft.gov for more information and specific actions to take based on your situation.

Tips and Best Practices

Grandparent scams are getting more advance and tricky to distinguish. Here are some tips and best practices to help avoid these types of scams.

DO

Do confirm details with others, such as your grandchild’s parents or friends to verify the story you’re being told. If you speak to someone who claims to be a police officer, call the relevant law enforcement agency to confirm their identity.

DON’T

Don't panic, no matter how dire your grandchild’s situation sounds. Scam artists try their hardest to make you distraught and distract you from recognizing the scam.

DO

Do say you’ll call right back and then call the phone number that your grandchild usually uses. If they answer, then you will know the other call was a scam.

DON’T

Don't transfer money or provide financial information without confirming the identity of the receiver. Ensure the story you are hearing on the phone or reading via email is true, and call law enforcement to decide next steps.

DO

Do ask questions that only your grandchild would be able to answer and that couldn’t be gleaned from your social media presence.

DON'T

Don't volunteer any information. For example, if the scammer calls you pretending to be your grandchild, do not say their name; allow the caller to identify it.

DO

Do set the privacy settings on your social media accounts so only people whom you know and approve of can access your posts. Scammers will use your social media presence to gather information to better persuade you.

DON'T

Don't let your guard down because the number on the caller ID looks familiar or the email is coming from the account your grandchild typically uses. Scammers may be spoofing your grandchild’s phone number or may have compromised their email account.

Other Scams to Be Aware Of

Wealth Management Tech Support Scams Fraud artists are savvy and can be very convincing. The Tech Support Scam is a popular social engineering technique, with several twists.
Wealth Management Advance Fees Scams If something sounds too good to be true, it usually is. Keeping that age-old adage in mind is the best way to spot and thwart Advance Fee Scams.
Wealth Management P2P Payment Scams More and more people are using mobile payment apps like Zelle®, Venmo® or CashApp®. P2P payments can make splitting the bill or paying for a service simple and convenient, but vigilance is key.
Wealth Management Romance Scams According to the FTC, Romance Scams are one of the top five scams targeting American seniors age 60 and above—and have increased significantly in recent years.
Tech Support Scams
Wealth Management Tech Support Scams
Advance Fees Scams
Wealth Management Advance Fees Scams
P2P Payment Scams
Wealth Management P2P Payment Scams
Romance Scams
Wealth Management Romance Scams

Security Center

At Morgan Stanley, safeguarding your assets and personal information is among our highest priorities. Learn about our security measures and use our resources and ideas to help protect yourself online. 

Learn How to Protect Yourself

Sources:

https://www.aarp.org/money/scams-fraud/info-2019/grandparent.html

https://www.fcc.gov/watch-out-grandparent-scams

https://www.consumer.ftc.gov/blog/2021/04/dont-open-your-door-grandparent-scams

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